“Do unto others, as you would have them do to you…”
I’m sure that’s written in a book somewhere!
But here at Chef’s Creations, those are exactly the watchwords that we aim to live by. If we wouldn’t like it, then you shouldn’t have to suffer it either.
We aim to provide a service that we ourselves would be pleased to receive.
We have borne witness too many times to good friends being burnt by other prop makers after having paid for their services, both in having to wait an unfeasibly large amount of time to receive their items, or not receiving them at all… Leaving them at a considerable financial loss.
And I swore to myself when I started out that I would never walk down that path, and we haven’t ever since!
With that in mind, where possible:
– We aim to keep items in stock for immediate dispatch. If there is a wait… We’ll tell you and try to get it to you by the estimated date. If you’ve a deadline, we’ll do our utmost to keep to it if practicable.
– For Stock items, we will not ask for any payment up front, until the item is ready to ship to you.
– For Custom items, or items that are out of stock, we will add you to our orders list and let you know when it’s ready for production.
Please be patient, as repeated correspondence only takes us away from ‘cracking on with it’.